Product
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8 min read
Building an AI buyer that interrupts you
Latency, turn-taking and why our buyers cut in when you ramble. Notes from the voice team.
Daniel Osei
Co-founder & CTO
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Dryrun journal
Product
Real buyers interrupt. They cut in when a rep rambles, talk over a weak answer and go quiet when something lands. Early versions of Dryrun waited politely for every sentence to finish, and reps noticed right away.
Turn-taking is the product
We rebuilt the voice pipeline around turn-taking. The buyer listens while it speaks, predicts when a rep is wrapping up and decides whether to wait, jump in or let the silence sit.
“The first time the buyer cut me off, I laughed. The second time, I tightened my pitch.”
Latency mattered more than voice quality. Below about half a second, interruptions feel natural. Above it, they feel like a bad phone line, and reps stop taking them seriously.
Interruptions are now tuned per persona. A rushed CFO cuts in fast. A cautious IT lead lets you finish, then asks the question you were hoping to avoid.
Daniel Osei
Daniel co-founded Dryrun and leads the team that builds its AI buyers. He writes about voice, latency and making practice feel like the real call.
